Terms and Conditions

This site is operated and owned by Shoppublico Limited; a company incorporated in Scotland with company Registration Number: 07780699.

These terms and conditions outline the rules and regulations for the use of this website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use this website if you do not accept all of the terms and conditions stated on this page.

For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order. We may restrict the maximum quantity of an item that can be ordered per customer.

Payments

We process payments through Stripe and PayPal which are both reliable 3rd party payment processors that have been around for a descent amount of time.

Your billing information is securely sent directly to our payment processors’s servers (depending on the one you choose to complete your purchase) and their relevant polices can be found at their websites.

Dispatch time

Our dispatch time is within 1-2 business days for standard orders. Personalised or bulky items may have longer dispatch times.

Price

All prices are quoted in pounds sterling and are inclusive of VAT, unless otherwise stated. Prices are subject to any changes at any given period.

The prices payable for goods that you order are set out within this website. We endeavour to make sure that all the prices shown on this website are accurate. However, should there be a possibility that products are mispriced, we will inform you of the correct price; where a product’s correct price is higher than the stated price and give you the opportunity to proceed with the order at the correct price or cancel the order.

Where a reduced price is shown, this means that the item/s have been on sale at the higher price on our website or more than 3 similar websites.

In certain circumstances, you may be required to pay extra for delivery. It might not be possible for us to deliver to some locations.

If due to system error an order is placed and incorrect, discount is given; and we retain the rights to cancel and refund the customer’s order.

Price and availability information is subject to change without notice. Payment can be made by the methods provided for you within this website and you must be over 18 to make a payment. We will debit the payment from your chosen method of payment after you make your order, or pass your order on to a third party for dispatch, as appropriate.

Acknowledging your order

Following your confirmation of your order, we may send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order. If during processing we discover for any unforeseen reason that we cannot complete an order, we retain the right to cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault). Your order is accepted and the contract concluded when the product ordered is despatched.

Returns

What is your return policy?

We offer a 28 days return policy for all of our products because we know that it can be a little nerve-wracking ordering goods or services for the first time through our website. This only applies if you’ve told us within 14 days from the date you receive the item that you want to cancel and you have another 14 days to return the goods to us.  This does not affect your statutory rights and puts you in the same situation as would be the case if you bought a product from a brick and mortar store and wish to return it.

Refunds would be processed for items returned in an unopened, unused and totally resalable condition and charges may apply except in cases where you’ve received a faulty or wrong item.

Please do not state you received a faulty or wrong item when requesting returns unless there is a genuine fault, as we do take a few days to investigate every case individually and we may not issue a full or partial refund for false reasons.

We are unable to accept returns without a  Return Authorization Number (RAN), so please endeavour to request for one. We usually issue a RAN within 48 hours from the date a request is made as well as more information on where to return your item to as our products are distributed in multiple warehouses across the UK as well as in other EU countries.

We will refund the cost of shipping returns for qualifying (faulty or wrong items) up to a maximum reasonable price of £4. Faulty or wrong items should be reported within 48 hours after delivery otherwise you shall be deemed to have examined and accepted the item in excellent condition, and it is free from any defect. Besides reaching out to us within this timeframe gives us enough time to conduct our investigation or contact the manufacturer/supplier to discuss the issue.

As a Paypal verified merchant, you may be eligible for a return shipping refund from Paypal if you checked out with PayPal.

Please ensure returned goods are suitably packaged to avoid damage on transit as we will not accept responsibility for any such damage that occurs until the product is in our hands. All items should be returned in an unopened, unused and totally resalable condition.

It may take up  to 14 days(2 weeks) from the day we receive your returned item for it to be processed and your refund issued to your account (although we usually try to speed up this process). This gives us enough time to conduct our investigation and contact the product manufacturer or supplier where neccessary.

Refunds may take up to 2-10 working days to show up in your account (it’s usually faster for checkouts with Paypal).

The following products are not refundable unless faulty:

  • Pre-recorded and recording media e.g. CDs, DVDs, Memory cards/sticks

For health and hygiene reasons the following items sealed for protection reasons will be deemed as used if unwrapped:

  • Bedding products e.g. mattresses, mattress toppers, duvets, pillows, sleeping bags, camping beds, sofa beds.
  • Personal and personal grooming products e.g. hair accessories and styling products, electric toothbrushes, teethers, etc

 

The following products are not refundable unless faulty:

  • Pre-recorded and recording media e.g. CDs, DVDs, Memory cards/sticks

For health and hygiene reasons the following items sealed for protection reasons will be deemed as used if unwrapped:

  • Bedding products e.g. mattresses, mattress toppers, duvets, pillows, sleeping bags, camping beds, sofa beds.
  • Personal and personal grooming products e.g. hair accessories and styling products, electric toothbrushes, teethers, etc

Cancellation by us

We reserve the right to cancel the order if:

– We have insufficient stock to deliver the goods you have ordered;

– We cannot obtain payment;

– A product, price, or offer description fault has been identified;

– We do not deliver to your address.

If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us through your payment method as soon as possible, but in any event within 14 days of your order.

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion and are not liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, editing any content on this site, or declining any transaction after processing has begun.

Gift Vouchers & Gift Cards

RefinedToys.co.uk Gift Cards or Gift Vouchers can only be redeemed toward the purchase of eligible products on RefinedToys.co.uk.

This is subject to change in our sole discretion. Purchases are deducted from the redeemer’s Gift Card balance.

Any unused Gift Card or Gift Voucher balance will be placed in the redeemer’s RefinedToys.co.uk account.

If a purchase exceeds the redeemer’s Gift Voucher’s balance, the remaining amount must be paid with another payment method.
No fees apply to Gift Cards or Gift Vouchers.

Gift Cards or Gift Vouchers, including any unused Gift Card or Gift Vouchers balances, usually have an expiration date that gives the customer well enough time to relax before they use it.

Gift Vouchers cannot be reloaded, resold, transferred for value or redeemed for cash. Unused Gift Voucher balances in an RefinedToys.co.uk account may not be transferred to another RefinedToys.co.uk account.

The risk of loss and title for Gift Voucher pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable.
We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission.

We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on RefinedToys.co.uk or any of its affiliated websites set forth above.

Promotions

Promotions offered on this website may only be applicable to website orders.

We reserve the right to use the entrant’s information as appropriate.

Prizes cannot be exchanged for cash.

The decision of the judge is final and no correspondence will be entered into.

The winners will be notified on social media or through email after the closing date

Shipping/purchasing from 3rd party warehouses/merchants

Most of the products we offer are stocked at various warehouses around the UK /EU to get to you faster as well as reduce costs and more. There may be times we may also purchase items that are out of stock from other merchants at retail prices (even at a loss)  to make sure we don’t dissapoint a customer.

Cookies

We employ the use of cookies. By using our website, you consent to the use of cookies in accordance with our privacy policy.

Most of the modern day interactive web sites use cookies to enable them to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

Product Information

We shall not be held responsible for any wrong information as a result of your device. For example, the colours you see will depend on your monitor, so we cannot guarantee that your monitor’s display will accurately reflect the colour of the product on delivery. The measurements for sizes are approximate and carry an uncertainty. Goods are subject to availability.

Password / account security

You must treat your password/account details as confidential information. You are responsible for any activities that occur under your account. We shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential.

Free items

Some of our free items may require you to pay for shipping fee.

 

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract between us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

 

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. We do not screen, edit, publish or review comments prior to their appearance on the website and comments do not reflect our views or opinion, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws, we shall not be responsible or liable for the comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website.
  3. We reserve the right to monitor all comments and to remove any comment which we consider by our absolute discretion, to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    • You are entitled to post the comments on our website and have all necessary licenses and consents to do so;
    • The comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
    • The comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;
    • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant us a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to Our Content

  1. The following organizations may link to our web site without prior written approval:
  • Government agencies;
  • Search engines;
  • System wide Accredited Businesses, except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our web site;
  • Review blogs;
  • Review forums;
  • News organizations;
  • Online directory distributors.
  1. These organizations may link to our home page, to publications or to other web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
  • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  • com community sites;
  • associations or other groups representing charities, including charity giving sites,
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms whose primary clients are businesses; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other web site’s information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

Iframes

Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Content Liability

We shall have no responsibility or liability for any content appearing on your web site. You agree to indemnify and defend us against all claims arising out of, or based upon your website. No link(s) may appear on any page on your web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our web site. You agree to immediately remove all links to our web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of Links from Our Website

If you find any link on our web site or any linked web site objectionable for any reason, you may contact us about this. We will consider your request to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Taxes & Tariffs

Many countries do not charge import duties on private items under a certain threshold. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country and you are responsible for paying this.  We advise you to find out about the local regulations prior to ordering from us.

Suggestions

If you elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to Business Accounts (including any related technology), we will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer are: (a) subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.