Wholesale Service Terms and Conditions

These terms and conditions on this page govern your access to and use of a set of features, services, and functionality on RefinedToys.co.uk as a wholesale service customer. RefinedToys doesn’t agree to terms, conditions, obligations, or provisions that are different from or added to these Terms and the policies and information on the RefinedToys.co.uk website.

General agreement

You agree to obey the terms stated on our general Terms and Conditions page.

These terms and conditions on this page govern your access to and use of a set of features, services, and functionality on RefinedToys.co.uk as a wholesale customer. RefinedToys doesn’t agree to terms, conditions, obligations, or provisions that are different from or added to these Terms and the policies and information on the RefinedToys.co.uk website.

Invoice

Refined Toys will electronically invoice all orders in £ Great British Pounds Sterling.
You’re required to pay within 2 working days from the date it is sent. Failure to do so may lead to a cancellation of your wholesale order request.

Disclaimer

Apart from Refined Toys branded products, we don’t work as a direct supplier for most of the products we sell, but we offer a service to enable you to save on retail/wholesale prices although this is not promised.

RefinedToys makes no warranty or representation concerning the accuracy of product information provided and our sole liability for any losses or damages by you arising from any inaccuracy in the product information will be limited to reimbursement of the price paid for that product. RefinedToys disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose or non-infringement of intellectual property rights to the fullest extent permissible by applicable law. RefinedToys also disclaims any liability for claims arising out of misuse, improper selection, improper installation, modification, misrepair or misapplication of the product.

Your responsibility

Agreeing to the terms and conditions that govern RefinedToys.co.uk. You are responsible for all activities that occur under your account regardless of whether you undertake the activities, your employees or a third party (including your contractors or agents). You are solely responsible for maintaining the security of your password.
You will contact us immediately if you believe an unauthorised third party may be using your account with RefinedToys.co.uk or your account information is lost or stolen.
You shall not do anything that would hurt the RefinedToys.co.uk brand.

Who can’t supply to

To use our Wholesale service, you have to ensure you’re not a full-time drop shipper, market trader, car boot seller, discounter, party planner, or an online retailer selling solely on 3rd party marketplaces like eBay and Amazon. This list is not endless and we reserve the right to cancel an order based on our discretion.
This is done in other to be following the wishes of the manufacturers and suppliers that work with us.

Cancellation

We reserve the right to cancel any order at our sole discretion.
You can only cancel an order within 30 minutes after placing it. This is not always guaranteed as it depends on if it’s been shipped or purchased from the manufacturer, supplier or our warehouse.
To cancel an order, please send us a message or call us.

We reserve the right to cancel all or part of any order at our discretion. This is subject to availability of products, and price changes. The reason for this can be endless.

Returns

We do not accept wholesale order returns unless goods have a fault. No returns will be accepted without a Return Authorization Number (RAN) from Refined Toys. Please endeavour to inform us within 15 hours from the time of delivery of the item if you wish to make a return. Failure to do this will be deemed you have examined and accepted the goods in good condition and free from any defects and supplied in accordance with all the specifications of the order. Therefore doing this on time gives us enough room to reach our supplier or manufacturer (where necessary) to authorise a return.

We can arrange for a courier to pick up the item or we can refund you the cost of delivery up to a maximum of £4. You may also use Paypal’s free return to fund your delivery cost if you paid for the item via Paypal’s service. This decision may also be based on the manufacturer or supplier of the product.

When an item has been authorised by us for collection by a courier you should get it ready for collection and labels will be provided by the courier. Any collection that fails due to the recipient not being home or the product being packaged insufficiently will result in the customer incurring recollection charges.

Obeying manufacturer’s rules

You must agree to obey the rules and regulations of the manufacturer of the product you’re ordering with our wholesale service. For example, Most manufacturer’s would require you to use their latest logos, product images and more.

Force Majeure

RefinedToys will not be liable for any delays in delivery or failure to perform any of our obligations under these Terms by reasons, events or other matters beyond our reasonable control.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.